Technical Support & Field Services
Real engineers don’t just design it—they build it, fix it, and make it work!
Field Force (l1/l2)
At Cyberaum Technologies, our certified field engineers bridge the gap between strategy and execution—delivering hands-on deployment, troubleshooting, and maintenance for your critical infrastructure across locations.
Our Field Engineering Services:
✔ On-Site Installations – Routers, switches, firewalls, servers & IoT devices
✔ Network Audits – Physical layer checks, cabling integrity, device health
✔ Hardware Upgrades – Firmware updates, component replacements, lifecycle management
✔ Site Surveys – Heat mapping, Wi-Fi optimization, and capacity planning
Why Enterprises Rely on Our Field Teams:
✓ 500+ deployments completed annually
✓ Geo-distributed coverage – urban/rural locations
✓ Real-time reporting – photos, logs, and compliance documentation
Your eyes, hands, and tools on-site—anywhere, anytime.
Remote Experts (L3/L4)
At Cyberaum Technologies, our L3/L4 remote experts provide advanced technical resolution for complex issues—delivering enterprise-grade troubleshooting, optimization, and mentorship without on-site visits.
Our Remote Expert Services:
✔ Escalation Handling – Resolve P1/P2 incidents with root-cause analysis
✔ Performance Tuning – Optimize networks, cloud, and security architectures
✔ Knowledge Transfer – Train your L1/L2 teams with war-room sessions
✔ Proactive Health Checks – Identify latent risks before they cause outages
Why Customers Choose Our Remote Experts:
✓ 90%+ first-touch resolution for critical cases
✓ 15+ years average experience per engineer
✓ Follow-the-sun coverage with seamless handoffs
✓ Detailed post-mortems with actionable insights
When your team needs reinforcements—we’re a click away.
Resident Experts (L1/L2/L3)
At Cyberaum Technologies, our multi-tier resident experts become an extension of your workforce—providing 24/7 operational support, rapid issue resolution, and continuous optimization for your critical infrastructure.
Our Resident Expert Services:
L1 (Help Desk):
✔ First-line troubleshooting & ticket triage
✔ User access management & password resets
✔ Basic network connectivity checks
L2 (Technical Support):
✔ Intermediate troubleshooting (VPN, Wi-Fi, SaaS apps)
✔ Device configuration & patch management
✔ Performance monitoring & log analysis
L3 (Advanced Engineering):
✔ Complex incident resolution & root-cause analysis
✔ Security breach containment & forensics
✔ Architecture optimization & capacity planning
Why Partner with Our Resident Teams?
✓ Single-point accountability for all IT issues
✓ Custom SLAs with 15-min response times for P1 cases
✓ Monthly health reports with improvement plans
We don’t just fix problems—we prevent them.
Would you like to start a project with us?
Great ideas grow better with the right team. Together, we’ll turn ideas into action and create something extraordinary. Let’s build the future—together.